Refund policy

Return & Refund Policy

Last Updated: October 19, 2026

At KTCollections, we are committed to providing quality products and a positive shopping experience. Our store offers fashion products fulfilled by Trendsi and custom-made products fulfilled through Printify and PrintKK. Because products are fulfilled differently, return and refund eligibility depends on the type of product and reason for the request.

1. Trendsi Fashion Products

For eligible Trendsi dropshipping products shipped to customers in the United States, return requests must be initiated within 7 days of delivery.

Returned items must be unworn and include their original tags and clear garment packaging with the SKU label. Trendsi does not offer exchanges, and certain categories, including swimwear, bodysuits, intimates, jewelry, face masks, and beauty products, are non-returnable under its published policy.

To request a return, contact us at KTCollectionsstudio@outlook.com with your order number. We will provide instructions for eligible returns.

Return shipping is generally the customer's responsibility unless the item was damaged or the return resulted from a shipping error. Original shipping and handling charges are generally non-refundable, subject to applicable law.

2. Printify Print-on-Demand Products

Our Printify products may be printed or produced specifically for your order.

We generally do not accept voluntary returns or exchanges for custom-made products when a customer changes their mind or selects the wrong size or color, except where required by applicable law.

Please review the product description, size chart, color options, and design carefully before ordering.

If your item arrives damaged, defective, or incorrectly printed, contact us at KTCollectionsstudio@outlook.com with your order number and clear photos of the issue. We will investigate and work toward an appropriate resolution, which may include a replacement or refund.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible.

Please include:

Your order number.
A description of the problem.
Clear photos of the affected product and packaging, where applicable.

We will review your request and coordinate with the relevant fulfillment provider when necessary. Please do not return an item to a supplier or production facility without receiving instructions.

We will honor applicable consumer protection requirements regardless of supplier reimbursement decisions.

4. Refunds and Processing Times

If your refund is approved, it will generally be issued to your original payment method.

We will notify you of the outcome and provide any relevant next steps. Banks and payment providers may require additional time to post refunds after processing.

Refund eligibility depends on the product, reason for the request, and applicable law.

5. Shipping Delays and Missing Packages

Shipping and delivery estimates are not guaranteed unless expressly stated. Delays may occur because of supplier processing, carrier disruptions, weather, or other circumstances.

If your order is delayed or appears lost, contact us with your order number so we can investigate with the relevant provider or shipping carrier.

We will work toward an appropriate resolution and honor any remedies required by applicable law.

6. Order Cancellations

Once a Trendsi order has entered processing or a Printify order has entered production, cancellation or modification may no longer be possible. We cannot guarantee that a supplier will approve a cancellation or refund.

Any cancellation request will be reviewed based on the order's fulfillment status and applicable consumer rights.

7. Exchanges

Trendsi does not offer exchanges under its published dropshipping return policy. Printify products may require a new order for a different size, color, or design.

If an item is defective or incorrect, contact us so we can review the issue and determine the appropriate remedy.